Circles montage

Memphis City Schools
 

About heading

Office of General Counsel

Our Client Service Promise

Our Attorneys

Open Records Request

MCS Home Page

Client Service Promise


The first priority of the Office of General Counsel is to deliver the highest quality of legal service to our client, the Board of Education for the Memphis City Schools. Whether it is to defend a lawsuit, assist with a labor matter, help with equal employment opportunity issues or contract issues, or provide timely counseling to avoid litigation, we are committed to making your experience with us the best it can be. We recognize that a reputation for excellence must be earned every day; as a result, we have created and implemented a Client Service Promise:
1. We will be accessible and responsive.

  1. When you telephone, each staff member will identify him/herself to you.
  2. We will assure that you will speak to a person who will greet you in a courteous manner and assist you in reaching the person you are calling. If that person is unavailable, we will ask if someone else can assist you or, at your option, we will offer you voicemail. 
  3. We will return your phone calls promptly, usually within two (2) hours. If the person you call is unavailable, the paralegal, or another attorney will return your call promptly. 
  4. We will review and respond to your e-mail usually within four (4) hours, often much sooner. 
  5. Our lawyers will give you their necessary contact information so you can reach them easily. 
  6. When we are out of the office, we will leave contact information where you can reach us or the name and telephone number of another staff member or attorney with whom you can speak in our absence, or both.

2. We will keep you informed.

  1. We will provide you with the right response at the right time. If we cannot meet your deadline, we will contact you and discuss it with you in advance of the original deadline.
  2. We will keep you up to date as the laws change and new case developments occur.
  3. At the beginning and throughout our representation and as often as you would like, we will provide you with information on the status of  litigation matters maintained in-house as well as those outsourced to competent counsel.

3. We will know and understand your business.

  1. We will invest whatever time is necessary, to learn your business.
  2. We will listen to your goals and objectives and strive to anticipate your needs.
  3. We will create legal strategies that serve your needs and meet your goals.
  4. We will operate within your time frames and meet your deadlines.  We will provide you with a legal team that gives you the best value possible by combining the right mix of legal expertise and experience.

4. We will provide excellent client service.

  1. Everyone in the Office of General Counsel, from our most junior staff member to our most senior partner, is committed to delivering to you the very best in client service and value. 
  2. We will continue to train everyone in our office to deliver excellent, timely service.
  3. We will address immediately any client service issues that may arise. Although you can also contact either of the associates, Sheila Brown, Sr. Associate Counsel at (901)416-6372; email: brownsheilad@mcsk12.net and Van Turner, Jr. Associate Counsel at (901)416-6373; email: turnervand@mcsk12.net. You are always encouraged to contact Dorsey E. Hopson II., General Counsel at 901-416-6370; email: HopsonDorseyE@mcsk12.net. We are always available to address your questions or concerns regarding any aspect of this Client Service Promise or any other aspect of our representation of your organization.

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 


©2006-07 Memphis City Schools. All Rights Reserved.
Memphis City Schools does not discriminate in its programs or employment on the basis of race, color, religion, national origin, handicap/disability, sex, or age.
For more information, please contact the Office of Equity Compliance at (901) 416-6670.