Legendary Service:  The Ritz-Carlton Key to Total Quality Management
3-Hour Headliner Session:  9:30 am – 12:20 pm
Brian Grubb, Corporate Director of Learning & Content Delivery, Ritz-Carlton Leadership Center
Participants will learn the concepts of Total Quality Management to enhance organization effectiveness as related to the development of problem solving, root cause analysis, strategic planning, tracing and measurement tools, and basic statistical analysis.
Shelby Room – Holiday Inn University of Memphis

Thursday Morning A Concurrent Sessions    9:30 a.m.-10:20 a.m.

A1
Corporate Sustainability Green Planning in a School Setting
This seminar helps schools learn how to develop a corporate sustainability plan for their school and participate in sustainability and green business practices.
MSQPC The Quality Center – Dr. Donald Fisher
Hotel Training Room 432 - – Holiday Inn University of Memphis

A2
Turning the Tide - How the Media Can Work for Your School Rather than Against It
This session will tell you why the media always seems to be interested in highlighting that one fight at your school instead of the 500 student achievements you've had.  We'll cover crisis communications, basic media do's and don'ts, interview tactics of the media, winning in an on-camera interview, how to handle a media ambush, and how to turn a bad situation into a good one.
Communications – Heather Danielson
Overton Room – Holiday Inn University of Memphis

A3
Sound Fiscal Management Supports Student Achievement
This session will cover sound resource management in a large urban school district by focused attention to Site-Based budgets, NCLB (Title I) funding, optional school funding, and student activities funds.
Internal Audits - Melvin Burgess
Room 123 – Fogelman Executive Center

A4
School Theft, Vandalism, and Other Liabilities
This session will provide an overview of the theft, vandalism, and liability policies in accordance with a school district’s Strategic Goal for Safety and Discipline.  The presentation will focus on the statistical data and means of preventing losses at school sites and provide practical steps for administrators to address losses and damage.
Risk Management - Anthony Krone, Gerald Darling, Carolyn Jackson, and Joyce Davis-Woods
Room 215 – Fogelman Executive Center

A5
Baldrige Award-Winning Fiscal Services
Participants will learn award-winning fiscal strategies that led to six consecutive years of “clean” audits with zero findings from the winning team at the Iredell-Statesville School District in North Carolina. (2008 Baldrige Award Recipient in Education)
Statesville Schools – Dr. Terry Holliday
Room 217 – Fogelman Executive Center

A6
Baldrige Award-Winning Human Resources
Participants will learn award-winning human resource strategies that led to attendance percentages in the Top 5 NC districts, highly qualified staff percentage above 96%, and 12% of the teaching force certified as National Board Teachers.  The winning team at the Iredell-Statesville School District in North Carolina will lead this session.
Statesville Schools – Brenda Clark
Room 218 – Fogelman Executive Center

A7
Know the Law!  Reasonable Accommodations and Student-to-Student Sexual Harassment
The first part of this presentation will address the new ADA Laws as well as outline the procedures for employees requesting accommodations.  The last part of this session will show participants how to integrate a district Student Code of Conduct along with district policy concerning student to student sexual harassment.
EEOC – Mark Bishop and Andrea Scales
Room 315 – Fogelman Executive Center

A8
The Rewards of Technology Expansion in Large Urban Districts
This session will demonstrate a state-of-the-art phone system, email system, and internal employee web site system.  There will also be an overview of an expanded student technology support program to support large urban districts.
Information Technology – Curtis Timmons, Eric Saunders, and Melissa Baker
Room 323 – Fogelman Executive Center

A9
School Choice Options To Support All Students
This session will cover topics related to school choice, open enrollment, student information and student enrollment and records in a large urban district.
School Choice and Student Accounting – William White
Room 325 – Fogelman Executive Center